AP offers billing and payment alerts

Staff Report

CHARLESTON – Appalachian Power customers may now choose to be notified by a text or email when their power bills are due.

Appalachian’s billing and payment alerts service sends enrolled customers an email or text message three days before payment is due. It also sends a message to confirm the company has received the payment. Customers must enroll in the service to receive the alerts.

The billing and payment alerts are another way Appalachian Power is enhancing the customer experience. In March, Appalachian began offering outage alerts to customers. This service notifies customers when power to their home or business is interrupted and when it is restored. In between, it also provides updates on estimated restoration times.

By visiting www.AppalachianPower.com and logging into their account, customers can enroll in billing, payment and outage alerts and modify their specific notification preferences. Already, more than 29,000 customers have enrolled in Appalachian’s text and email alerts service.

“Our customers have asked us for reminders about due dates and for more information about outages,” said Jeri Matheney, Appalachian spokesperson. “We’re happy to bring these services right to our customers’ fingertips.”

Staff Report

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